Store Policy

Customer Care

At Urban Tide, your satisfaction is our priority. We work every day to offer not only high-quality products, but also fast, efficient and personalised customer service. We understand that a great experience goes far beyond the purchase — which is why we are always available to assist you at every stage.

Our customer service team is available 24 hours a day, 7 days a week. Regardless of the time, you can contact us to ask questions, request product information, track orders, or resolve any issue related to your purchase.

Privacy & Safety

At Urban Tide, your privacy and security are extremely important to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe, transparent and trustworthy.

When you make a purchase or interact with our website, we may collect personal details such as your name, email address, phone number, shipping address and payment information. This data is collected only when necessary to process your order, improve our services and provide you with a better shopping experience.

All payments made on Urban Tide are processed through trusted third-party banking and payment platforms. These partners use advanced encryption and security protocols to verify transactions and protect your financial information. We do not store your full payment details, ensuring an extra layer of protection.

Your information is used to:

Process and deliver your orders
Provide order updates and tracking information
Offer customer support when needed
Improve our products, services and website experience

We only use your data for legitimate business purposes and never sell or share your personal information with third parties for marketing without your consent.

After completing a purchase, we may contact you via email or messaging services to:

Confirm your order
Provide shipping and tracking updates
Request feedback about your experience
Offer support if any issue arises

You will only receive essential and relevant communications related to your order or your interaction with our store.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Our systems are regularly updated to maintain high security standards.

Urban Tide values your trust. We strive to maintain clear and straightforward communication about how your data is handled. If you have any questions or concerns about privacy and safety, our support team is available 24/7 to assist you.

Payment Methods

Credit / Debit Cards
PAYPAL