Shipping & Returns

Shipping Policy

At Urban Tide, we want your shopping experience to be simple, transparent and reliable — from the moment you place your order to the delivery at your doorstep.

We work with trusted logistics partners to ensure your order arrives safely. Available shipping methods may vary depending on your location, and all options will be displayed at checkout.

Once payment is confirmed, your order will be prepared and dispatched as quickly as possible. Processing time is typically 1 to 3 working days.

As soon as your order is shipped, you will receive a tracking number so you can follow your delivery in real time.

Delivery times may vary depending on your location and the selected shipping method. These details will be clearly shown at checkout before you complete your purchase.

We strive to meet all estimated delivery times, but external factors such as logistical delays or high-demand periods may affect delivery.

All orders are carefully packaged to ensure your items arrive in perfect condition. We prioritise protection and quality throughout the shipping process.

If you experience any issues with your delivery, such as significant delays or damaged items, please contact our customer support team. We are available 24 hours a day to assist you.

At Urban Tide, we are dedicated to providing an efficient, secure and transparent shipping service. We want you to feel confident with every purchase and enjoy the best possible experience.

Return & Exchange Policy

At Urban Tide, we want you to feel completely confident when making a purchase. If for any reason you are not satisfied with your order or have simply changed your mind, we are here to help.

You may request an exchange or return within 30 days of receiving your order. To be eligible, items must be in perfect condition, unused, and in their original packaging.

Once the returned item has been received and inspected, your refund will be processed using the original payment method. The time required to complete the refund may vary depending on your payment provider.

To start a return or exchange, simply contact our customer support team with:

Your order number
The reason for the return or exchange
Photos of the product (if applicable)

If the item is faulty, damaged, or incorrect, Urban Tide will cover the return shipping costs.
For returns due to change of mind or preference, shipping costs may be the responsibility of the customer.

Some items may not be eligible for return, such as sale items, personalised products, or items not in suitable condition. These details will always be stated on the product page where applicable.

Our goal is to ensure you have the best possible experience. We are committed to handling every situation with fairness, transparency, and efficiency.

If you have any questions, our customer support team is available 24 hours a day, 7 days a week to assist you.